Terms Of Hire / Policy & Terms

Terms of Hire / Policy & Terms
Terms and Conditions of Sale of Services (Hire) for Website Orders

By submitting your hire order via this website you agree to be bound by the Terms and Conditions of Sale of Services (Hire) detailed herein.

All website orders must include the dates the hire is required from and to, and this must be entered in the ‘Hire Dates’ box at the Checkout before submitting the order.

Once your order is received by us we will confirm availability (or otherwise) of the requested items for your chosen hire period and dates.  The charges detailed on the order will be excluding the deposit and any additional charges that become applicable as detailed in these terms and conditions.

The contract between us will be formed once we have confirmed the order (by email) as stated in the paragraph above.  If you are hiring on behalf of a business or organisation you confirm that you have the necessary authority to enter into this contract on behalf of that business or organisation, and that you will indemnify us against all losses and expense which may be incurred if this is not the case.

Non-business customers will be required to provide two separate forms of suitable identification.    

We reserve the right to decline some or all of your order, for any reason.


Non account customers will be required to pay a 25% (or £20.00 whichever is greater) refundable deposit in addition to the hire charges. 

Payments can only be accepted by BACS transfer or debit/credit card. 

The deposit and hire charges must be paid for, and cleared, prior to delivery or uplift of the hired goods and commencement of the hire period. 

Where we have taken a deposit, this may be used to set against any liability you have to us in relation to the hired goods.  The deposit is refundable only after the hired goods are returned, laundered and checked.

Account holding customers shall pay in accordance with the payment terms detailed in the published terms and conditions for customer accounts. 


Notice of cancellations must be received (and acknowledged by us) by email to: linenhire@pegandbasket.com


The following charges shall apply for cancellations received:

More than 28 days prior to the hire period – 15% of hire charge

28 – 15 days prior to the hire period – 25% of hire charge

14 – 8 days prior to the hire period – 50% of hire charge

7 – 2 days prior to the hire period – 75% of hire charge

Less than 2 days prior to the hire period – 100% of hire charge


If you are a consumer then you have the right to cancel the contract for a period of 7 days starting from the day after the contract is formed, or until the hire period commences, whichever is sooner. 

Delivery / Collection

Items can be uplifted from our premises, or for an additional charge, we can deliver and collect them to/from your address as entered in the ‘Delivery Details’ section at the Checkout. 

Deliveries (and collections) are to (and from) the main entrance only and are subject to suitable adjacent parking being available. 

All goods must be packed and available for collection from the delivery address (unless agreed otherwise in writing) on the agreed date. 

Should the driver be kept waiting whilst attempting a delivery or collection an additional charge will be imposed. 

All deliveries and collections, including attempted deliveries and collections will be charged for at the prevailing rate.

We shall endeavour to deliver and collect within the times you request however we will not be liable for any delay or failure to deliver within such requested times. 

Acceptance of Hired Goods

All goods must be signed for by the person named on the order (the Hirer) unless we are advised otherwise by the Hirer.  Where an alternative person signs a delivery note they shall be deemed as authorised to do so by the Hirer.         

In the event of any shortage or noticeable defect, the Hirer shall endorse the delivery note accordingly at the time of collection or delivery. 

If the Hirer fails to perform this obligation, all goods will be deemed to have been uplifted / delivered satisfactorily and as specified on the delivery note. 

Your Responsibilities

It is your responsibility to ensure the correct size and quantity of items are ordered (all items supplied shall be as the confirmed hire order).

During the hire period (from time of acceptance of hired goods up to return and acceptance of goods back to us) the Hirer shall be solely responsible for the hired goods (including risk) and shall at all times be responsible for insuring the goods.

You will make all reasonable efforts to ensure that the hired goods are not damaged or abused during the hire period, and that all goods are used only for their intended purpose. 

You shall not sell or attempt to sell or otherwise dispose of the hired goods.

In order to reduce any additional charges you may become liable for you shall ensure linen is fully dry and that any food, table decorations, party streamers etc. are shaken from the cloths before packing them as these can all cause permanent stain damage and result in replacement charges being applied. 

You shall also ensure that linen is not placed on or dragged across earthen ground, walked upon, and that candles are not placed directly on table linen as any tears, pulls, burns, candle wax damage, defacement etc. will result in replacement charges being applied.

A clean up fee of £10.00 shall be applied for any linen returned containing any debris i.e. food, confetti, paper, streamers etc. 

All linen shall be returned in the transit bags as supplied.       

You agree to pay the full replacement value of any items (including transit bags) missing or damaged during the hire period.  A full replacement tariff is available upon request.  Inspection of damaged goods can be made up to fourteen days from notification by us, after which time the goods will be disposed.  Any charge for returning such items will be at the hirer’s expense.        

Hire Period

Our standard hire costs are for a hire period of a maximum of 4 days including delivery and collection days.   Hire periods ending on a Sunday are not permitted and must therefore end before, or extend beyond. Extended hires can be arranged on request on a pro-rata basis.

All hired goods must be returned to us no later than 16:00 hours on the last day of the hire period. 

Goods returned after this time will incur further hire charges on a pro-rata basis. 

Ownership & Liability

All goods remain at all times the property of The Peg & Basket Limited, 261 Whitehall Road, Leeds, LS12 6ER

Any risk in the hired goods will pass to the hirer at the time of acceptance of the goods and you agree to indemnify us at all times in respect of all claims by any person in relation to any injury, loss, claim or expense arising out of or in connection with the use the hired goods. 

The Peg & Basket Ltd shall not be responsible for any injury or damage to persons or property arising from the use of any items hired by us. 

The Peg & Basket Ltd shall not be liable for any loss or additional costs incurred howsoever arising. 

This does not affect your statutory rights or seek to exclude liability which cannot be excluded under the Unfair Contract Terms Act 1977.


We endeavour at all times to supply items as specified however we reserve the right to substitute an appropriate alternative where necessary.  Should this be the case we will attempt to notify you in advance where possible.  There shall be no refund / credit for any unused linen.


All prices and charges quoted are subject to VAT at the current rate.

Governing Law

These terms and conditions and any contract formed between us for the hire of goods shall be governed by the laws of England and are subject to the exclusive jurisdiction of the English Courts. 


Policy & Terms for Cleaning Customers' Own Goods

Commitment to Quality
The Peg & Basket Ltd is committed to providing you with the best quality service. We process all items entrusted to us with the highest levels of care and attention and always aim to achieve the best results possible for your garments.

Satisfaction Guarantee

In the unlikely event that you are unhappy with the quality of your ironing*, laundry or dry cleaning, contact us within 24 hours of receipt and we will re-do the work again, at no extra charge and without fuss.

Collection / Delivery Service

Collections and deliveries are from, and to, the main entrance only of your property and are subject to suitable adjacent parking being available. All goods must be bagged ready and available for collection on the agreed date. Should the driver be kept waiting whilst attempting a collection or delivery an additional charge will be imposed. All deliveries and collections, including attempted deliveries and collections will be charged for. Should you need to cancel or re-schedule a pre-arranged collection / delivery please notify us a minimum of 4 hours before your scheduled time slot. We shall endeavour to collect and deliver within the times you request however we will not be liable for any delay or failure to deliver within such requested times.

Damaged / Lost Items

We take great care with all garments to prevent damage or loss, we adhere to care labels and we use the methods we believe best suit each and every item. We cannot be held responsible for any damage caused through treatment whilst adhering to the care label, or for any loss where items have been left either unattended or with a third party at your request, or where a written number of items is not supplied by the customer at the time of presenting the items to us. Where there is a discrepancy between your count and ours, we will attempt to notify you before proceeding with the work. In the unlikely event of loss or damage occurring through accident or neglect, we will offer compensation to the fair value of the item up to a maximum of 5 times the cost of cleaning the item.

You should note that some materials and fabrics can have inherent weaknesses or defects, and some weaken with time or through the effects of sunlight etc. This can become more noticeable, or result in damage, shrinkage, colour loss etc. when cleaned. We cannot be held responsible for damage caused through inherent weaknesses or defects in materials, shrinkage, colour fastness or damage/loss to buttons, zips, adornments etc.

Any items without care labels and all items presented to us as service washes, are processed at the customer’s own risk. See below for further details.

Service Washes

All service wash loads are machine-washed and tumble dried. Items not suitable for machine washing and tumble-drying should not be included in service wash loads. Whilst we endeavour to identify and remove any items not suitable for this treatment, it is the customer’s responsibility to ensure the suitability of their garments.


We use quality powders, detergents and stain removal agents to ensure optimum cleaning results are achieved, however, some stains are difficult to remove and require treating individually with specific products. These should be highlighted to us at the start and may incur an additional cost depending on the treatment required. Unfortunately, despite our best efforts we cannot guarantee to remove all stains.

With all stain removal products there is a risk of damage and whilst we take every care to minimise and prevent this, stain removal will only be done at the customers own risk.

Garment Care Labels

All items presented to us as Delicate Laundry Items and Dry Clean Items are processed in strict adherence to the garment care labels. These labels are attached by manufacturers and give details of how the garment should be processed. We cannot be held responsible for any damage caused through treatment whilst adhering to the care label. Not all garments are care labelled to British Standards therefore items without such labels are processed at the customer’s own risk.

Ironing Service*

Our ironing service is for clean, freshly laundered garments only. For best results always remove the laundry from the washing machine as soon as the cycle as finished and dry promptly. Take care not to over dry the garments and always fold the items ready for ironing. This will prevent creases from ‘setting’ into the fabrics. Although we use the latest professional ironing equipment, we cannot guarantee to remove ‘set in’ creases and such items are excluded from our Satisfaction Guarantee.

We take great care when ironing to prevent garments becoming scorched or shiny. Our irons are fitted with a shoe that acts as a buffer between the fabric and the sole plate of the iron to prevent scorching. We also adhere to care labels and iron garments inside out if we feel there is any risk of damage. We will not accept responsibility for any previous scorch or shine marks on garments.


We reserve the right to refuse some or all of your order, for any reason.


All sums due shall be paid in full without any set-off, deduction, counterclaim and/or any other withholding of monies. We reserve the right to withhold goods until full payment is received. Storage charges will be applied for all goods not collected within 1 month.

Complaints Procedure

We will investigate any complaint promptly and fairly. In the event of a dispute requiring arbitration, we will abide by the results of an independent test organisation. The test must be paid for by the customer however should the results rule against us we will happily refund the test fee and offer compensation to the fair value of the item up to a maximum of 5 times the cost of cleaning the item.

Please note that the majority of garments clean well and damage is extremely rare, however it is important you are aware of our Policy, which is there for your protection and ours.

We abide fully with the code of practice of the Textile Services Association Ltd. (TSA) produced in consultation with the Office of Fair Trading.

All orders are processed on the understanding you accept these Terms.


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